It is never fun to write a story about why your paper is not arriving on time, or explaining why our press would not work.
The only reward is the response we unfailingly receive when we open ourselves up and simply explain why your paper was late.
Friday night, due to press issues beyond our control, we printed The News Herald in Fort Walton Beach in black and white. Saturday night it was off to Tallahassee for printing as we awaited the arrival of a crucial part.
We explained all that and you responded. Diane Wetherbe brightened my morning with the following e-mail:
“Good morning,
I read your article this am in the paper. I have been exposed to the Albany & Thomasville, Ga.
and Tallahassee, Fl. newspapers. Ours far surpasses these three.
I look forward every am to sitting down with my coffee and reading the morning news.
You all are doing a GREAT JOB.”
Diane Wetherbee
Even cooler was a note from Jacqueline Tellier, who noted we were having difficulty communicating in French with the folks who had the part we needed.
“Mr. Cazalas,
I have spoken to you several years ago and written the newspaper for a letter to the editor when I had problems with my association, called the squall line, e-mailed you last week to demand that the newspaper do something to recoup the money spent by the governor on his then fiancée and her sister on his trip to Europe. Today after reading about the problems with the press machinery, I would like to offer my services. Although not an engineer, I am a French native and am retired from heading the French department at the Armand Hammer International College of the West in New Mexico and also from being the Chair of the Modern Languages Department at Nightingale Bamford School in Manhattan. While I hope the press will behave, if you need someone quickly to write a letter in French, call on me.
I also wanted to tell you that my day is not complete without my newspaper in the morning and the newspaper delivery man I have now is doing a great job. I am sending him a little bonus in the mail today.”
Thank you for your attention,”
Jacqueline Tellier
I love our readers.